Get in Touch

We’re a small Yorkshire-based team and we genuinely care about getting things right. Whether you have a question before you order or need help afterwards, we’re here.

Heavenly Paws is a Yorkshire-based team of dog people who believe every dog — pedigree or not — deserves to be remembered properly. Our support team handles every query personally.

How to Reach Us

The best way to get in touch is by email at support@settusfree.org.uk, or via the contact form below. We aim to reply within 24 hours — often sooner.

We don’t have a phone line at the moment, but we find that most questions are easier to sort properly over email — it means we can look into your order properly and give you a clear answer.

When We’re Around

Our team is available Monday to Friday, 9am to 6pm. If you get in touch over the weekend, we’ll be back with you first thing on Monday morning.

A Few Things Worth Knowing First

If you’re wondering where your order is, the quickest place to check is your account page — you’ll find your order status and any dispatch updates there, without needing to wait for a reply from us.

For details on production times, delivery, and our returns policy for personalised items, you’ll find everything laid out clearly on our Delivery & Returns page.